IT Support Apprentice

  • QA Ltd (Apprenticeships)
  • United Kingdom
  • Jan 08, 2018
Full time Information Technology Telecommunications

Job Description

Key Responsibilities:

  • Handle and record all service requests via telephone, e-mail and web interface
  • Initial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levels
  • Monitor and escalate, as required, all service requests according to agreed service levels
  • Keep users informed on the status of service requests, ret...