Handle and record all service requests via telephone, e-mail and web interface
Initial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levels
Monitor and escalate, as required, all service requests according to agreed service levels
Keep users informed on the status of service requests, ret...
About QA Ltd (Apprenticeships)
Formed in 2009, QA Apprenticeships is part of QA – the UK’s leading learning business.
We are the first IT apprenticeships business rated Ofsted Outstanding. We are an award-winning provider, offering IT, developer, digital marketing, project management and business apprenticeships throughout England and Scotland.