Customer Service Assistant Apprentice - Oxford - 611663

  • Lloyds Banking Group
  • Oxford, Oxford, UK
  • Jan 13, 2018
Full time Banking Finance

Job Description

Working in a busy environment, talking to customers and working with others to repeatedly deliver excellent service it will be up to you to bring and implement new ideas to build the success of the team.

Our vision is to make Lloyds Banking Group the best bank for customers. As the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. Our leading brands are Lloyds Bank, Halifax Community Bank, Bank of Scotland, Scottish Widows, Birmingham Midshires, and Lex Auto lease

When people pay a visit to their local Lloyds branch, we want them to leave with just one impression: that we're a great bank.

Whether you're greeting people at the welcome desk, serving them at the counter or at any other area of the branch, your role is to help customers get the great service they deserve.

That might mean simply answering a question or processing a transaction, but you're also there to find out how we can do more

An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries will be beneficial.

We'll provide great training, helping you develop an in-depth knowledge of our products and processes, and giving you the communication and people skills you'll need to deliver the high standards of service our customers expect.

Because our training is so comprehensive, you don't need a background in finance or banking. You do need experience of helping customers; answering queries, sorting out any problems and be willing to work on Saturdays.

If you enjoy building great relationships with customers and can help make your branch one of the best, this could be just the start of your career with us.