Apprenticeship in Customer Services (HR, IT and Finance)

  • Deloitte
  • Bletchley, Milton Keynes, UK
  • Sep 08, 2017
Customer Service

Job Description

Where your inexperience is gold dust

So you think you've got potential? We do too. We know that smart, curious people like you, with little or no professional experience, add real value to our business. A fresh supply of ideas, and new ways of looking at the world, are how we make an impact for our clients. That's why our doors are wide open to school leavers, gap year returners, second jobbers, those-who-don't-quite-fit-the-mould-ers and anyone else who's ready to dive into an exciting career with real prospects and live projects from the get-go.

What happens at Shared Service Organisation in Milton Keynes

In short: support. Our people are here to backup Deloitte's client-facing staff in the UK and Switzerland. In Customer Services we're all about being the first stop for anyone who needs help or advice, whether they're a colleague, partner, supplier or client. This can involve them calling us, or us calling them, with queries ranging from HR to IT, finance to booking business travel and meetings.

What does an apprenticeship involve?

This is not about serving your time at the bottom of the heap, this is about exposure - to talented, generous people and to genuine opportunity.

Our apprentices are here to shape their careers, as well as gain on-the-job experience. You'll do the same work as your colleagues and be treated with the same respect from day one. But you'll also get extra time and support to help you progress your professional education.

Your Deloitte apprenticeship experience will leave you with skills you'll rely on throughout your entire career, whatever you end up achieving.

What about learning and development opportunities?

Deloitte apprenticeships are all about leaning and developing. You'll get everything you need to thrive and grow. Study time is factored in to your working week, so you can get your professional qualification. You'll get an NUS card too.

But the formal qualification is only part of the story; we take a more rounded approach to apprenticeship. As well as classroom study and e-learning, you'll have 1:1 coaching, a designated Deloitte mentor to support you at work, and the technical and skills training you need to move your career on further down the line. Not to mention the invaluable experience of working on live projects from the off.

Our Customer Services rotation scheme means you'll experience all areas of Customer Services, including the HR, IT and Finance helpdesks.

Will there be a permanent job at the end of my apprenticeship?

Yes. Once you've shown us how good you are and successfully completed your apprenticeship, you can join us at the Milton Keynes Delivery Centre team for as long as you like. You'll get many opportunities to develop your career onwards too.

If you're yearning for a professional services career in Tax, Finance, Audit, Risk or Consulting, then you're welcome to apply for our BrightStart scheme and work towards a professional qualification. It's really up to you.

Where does Milton Keynes Delivery Centre fit in to Deloitte?

Our client-facing people are spread across the country, working from a number of regional offices and in Switzerland. At Milton Keynes, we look after them all. This centralised support, from highly skilled teams, means consultants and their clients can be sure of the best possible help, whenever they need it, wherever they might be.

What does a typical day look like for a Customer Services Apprentice?

There's not really an average day for our apprentices, as each working week brings new challenges. And you'll get involved in all kinds of tasks, so you get the most out of your apprenticeship experience. Some of the key things Customer Services apprentices do at Milton Keynes include:

  • Being the customer liaison, which means logging calls and resolving issues, whether by telephone, email, or on webchat.
  • Answering a wide range of queries, offering advice and managing incidents.
  • Clarifying policy and procedures.
  • Encouraging colleagues to resolve their own queries using our 'Learning Guides'; showing them the process.
  • Recording incoming general queries and tracking them through to closure.
  • Maintaining your professional knowledge to make sure you're giving the best, most appropriate advice.
  • Getting involved in wider projects and initiatives in the Shared Service Organisation.

Life at Deloitte Milton Keynes

How can I make an impact beyond my work?

Being part of Deloitte means being part of the world around us. We positively encourage you to volunteer and get involved in the local community.

Through the Deloitte Employability Programme, we work with the nearby Academy school advising sixth form students on their career paths. We offer school mentoring too, supporting with job applications and CV writing for year 10 and 11 students. All of which means there's always a volunteering and personal development opportunity for you.

Unified Football also brings the community and Deloitte together every last Thursday of the month. All abilities play each other, including those with and without learning difficulties.

All of which means there's all kinds of volunteering and personal development opportunities for you here.

Deloitte volunteers manage these activities. We even have a day a year - our Corporate Responsibility Day - dedicated to helping in the local community. It's your chance to get out of