1st Line Support Analyst Apprentice

  • Anonymous
  • Chelmsford, Chelmsford, Essex, UK
  • Sep 12, 2017
Full time Information Technology Telecommunications

Job Description

Employer Description:
Welcome, this is the home of high-quality innovative speciality foods for people who passionately care about what they cook and serve.

Job Details:

Main role/ responsibilities:
-To assist the IT Support team in all aspects of maintaining and providing IT services
-The IT Service Desk Team is the primary contact for the internal users when they experience technical issues, operational problems and for general enquiries
-You will work closely with the other IT teams although most of the focus will be around the Desktop services and will allow you to understand and participate in the implementation, documentation and maintaining of the services and providing the associates with an excellent end user experience
-The role will also be involved in Companywide projects such as Business
Continuity, software roll outs and critical off-hour servicing and updating of company systems
-Provide 1st line helpdesk support for hardware, software, audio-visual, photocopiers and telephone equipment
-Assist with the setting up, maintenance and repair of computers, audio-visual equipment, computer-linked equipment and computer-related equipment
-Install and configure software applications
-Help produce and maintain IT statistics, reports, checklists and other documentation as necessary
-Assist with the upkeep of the firms IT inventory
-Help maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained
-Maintain satisfactory standards of safety and security in relation to computer rooms and equipment
-Set up, maintain and organise repairs for various computing, audio visual and telephone equipment
-Proactively implement the firms policies and procedures
-Undertake other relevant duties as may reasonably be requested by the IT Service Desk Manager
-Undertake other ad hoc duties as directed by the IT Service Desk Manager

Qualities/ essential requirements:
-Excellent communication skills
-Good organisational skills
-Broad minded and open to being exposed to systems used in the financial industry
-Presentable and professional at all times
-Ability to pro-actively plan and take ownership of own workload
-A genuine interest in keeping abreast of IT industry changes
-Ability to cope with change in a fast paced environment
-Excellent attention to detail and levels of accuracy
-Ability to create, enhance and maintain effective working relationships

Desired Qualification:
-3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Daily working days/ hours:
Monday-Friday, 9am-5:30pm