In summary, our client is one of the largest providers of case management and recruitment agency software in the UK. A trusted organisation that has provided safe software solutions for 25 years. They have been approved by various Police Forces and Government agencies to manage and maintain sensitive data that is reliable and safe, will not corrupt and operates on all browser based devices.
The business has been delivering innovative software solutions since 1992. Our powerful, flexible and measurable systems can transform your work practice and the lives of your staff and clients.
You'll be joining an expanding team of a long established software company based in Brighton, close to Brighton station.
This role would suit someone with a knowledge of computer programming and software development, someone who would like to further their knowledge of software development in a commercial working environment, but who does not wish to follow the traditional University route. The role is interesting and diverse, so it requires a good team player with communication skills and problem solving abilities. It involves not only learning the techniques of software development but how projects are managed and software developed in relation to the client's requirements and time schedules.
This position is an apprenticeship through QAA, The training will cover:
Software & Web Development Level 3 Apprenticeship, Oracle Certified Associate, MTA Software Development Fundamentals.
The Key learning outcomes are C# fundamentals, Intermediate C#, Web fundamentals, Data modelling and System development fundamentals.
Main role/ responsibilities
Carry out client hand-overs with a member of the sales team and give details about the team, processes and the implementation of the system
Using checklists follow the process to setup clients including arranging a new system, booking training dates and creating user accounts
Accurately log all client communication by phone and email in our client's internal Admin System
Liaise with internal departments to progress issues, generate quotations, book resources and generally gather information to be able to answer client queries
Achieve performance standards by following department processes, meeting deadlines for queries and pro-actively calling the existing client base to promote products/services
Maintain a high level of knowledge about our client's software in order to support our clients and log defects and enhancements that are requested by them
Qualities / essential requirements
Experience in a customer service or customer facing role desirable
Experience of using MS Word, Outlook and Excel
General IT aptitude with ability to learn new systems quickly
Confident telephone manner with the ability to promote products and negotiate
Able to build strong working relationships both internally and with clients
Strong time management and organisation skills
Good team working skills, but with ability to take responsibility for tasks through to completion
6 x GCSE (or equivalent) at grades A-C including Maths plus GCSE English (or equivalent) at grade D or above
Hours and salary
£281.25 per week, which is £14,625 per annum
20 days of annual leave + bank holidays
"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce