IT Service Desk Apprentice

  • Anonymous
  • Nottingham, Nottingham, UK
  • Sep 12, 2017
Full time Information Technology Telecommunications

Job Description

Currently in search for an enthusiastic apprentice to join the league in IT.

Employer Description

This is one of the largest locally based housing organisations in the East Midlands. Across the region; we manage over 9,000 homes; house more than 15,000 tenants; provide over 1,500 bed spaces for people with support/care needs, in over 250 properties; and provide more than 500,000 hours of care and support each year.

Core competencies:

- Meeting Customers' Needs
- Planning and Organising
- Achieving Quality Solutions
- Problem Solving and Decision Making
- Working Well Together
- Innovative and Adaptable to Change
- Understanding the Business and its Environment

Job Details:

Job Description

Currently looking for a passionate and energetic individual for a role with a public sector housing organisation. Interested candidates should be looking to pursue a career in IT and be eager to take their technology knowledge to the next level. We are offering a fantastic opportunity for the right candidate with an excellent starting salary and undeniably valuable progression within the business.

Main role/ responsibilities

- Provide 1st Line Support
- Assist in providing first line support for system users on core applications, infrastructure and the network
- Assist with maintaining installed application software
- Use call logging software for faults and requests
- Assist in the provision of 1st time fixes logged with the ICT Service Desk
- Assign non-first time fixes to second line support
- Assist with the provision of first line software support in accordance with NCHA's software support services policy
- Assist and deal with minor and ad hoc recovery requests
- Assist with the provision of first line hardware support in accordance with NCHA's hardware support services policy
- Assist with the patching of network points
- Assist with the provision of networking support

ICT Administrative tasks

- Assist the ICT Service Desk Advisor's with maintaining the VoIP system
- Assist with maintaining system users, including adding and amending users on the NCHA ICT System

Liaise with external suppliers

- Report faults with external suppliers
- Deal with any queries with external suppliers

Communication Activities

- Deal with enquiries from system users using telephone, and e-mail
- Take messages and record and pass on in appropriate manner
- Ensure timely feedback on problems is given to users

Decision Making Responsibilities

- Allocate work to second line support e.g. for hardware and software support

Qualities / essential requirements

- Has up to date knowledge and experience of recent MS Windows operating systems and MS Office applications
- Demonstrates excellent communication skills
- Demonstrable ability to record and collate data accurately and clearly within agreed timescales.
- Understands of the needs of people from diverse social/cultural/racial backgrounds

Desired Qualification

- Achieved, or working towards a level 2 ICT qualification or other relevant equivalent

Daily working days/ hours

Monday - Friday, 37.5 hours per week, 9am-5:30pm


£15,000 per annum is the starting salary, this could increase with development and progression.


We take pride at being a fair and generous employer. Staff benefits include:

- 36.5 days annual leave (including bank holidays), rising to 38.5 days after 5 years
- Salary boosts at end of year one and year 2 to very competitive rates
- Free basic healthcare cash plan, which employees can upgrade
- Enhanced maternity, paternity and adoption benefits
- Employee Pension Scheme, with 4% contribution, matched by NCHA
- Salary sacrifice options for pensions and childcare vouchers
- Family friendly working policies
- Free training and development
- Free DBS checks
- £250 refer a friend incentive to employees who refer external candidates

Point of contact

- Anastasia Womack
- (Apply online only)

Pension Travel Expenses Paid Private Health

Who should apply

- Minimum age 16, plus at least 5 GCSE's A-C including Maths and English
- Happy to commute up to one hour either by car or public transport
- Looking to start a career and work hard to progress

We want someone who is...

- Hobbyist, someone that self teaches and builds their understanding in their chosen subject
- Thrives in a hands on environment
- Able to work well as part of a team as well as on their own
- Can give examples of their strengths and knowledge
- Self-starter
- Able to follow instructions and complete tasks