IT Helpdesk Lead Professional Apprentice

  • Anonymous
  • 16 Hestham Cres, Morecambe, Morecambe, Lancashire LA4 4QF, UK
  • Sep 12, 2017
Full time Information Technology Telecommunications

Job Description

Employer Description:
This is a vibrant and technology-forward Academy with a wide range of support in place to ensure you successfully complete your apprenticeship and move onto the next steps in your IT career.

Job Details:
Job Description
Currently seeking a personable and hardworking IT professional looking to complete a level 3 apprenticeship in IT Systems & Networking, whilst working in a dynamic IT department.

The IT Help Desk Technician Apprentices' role is to ensure proper computer operation, so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Main role/ responsibilities:
Typical tasks and duties:
-Resolve assigned IT helpdesk calls
-To work as a team
-Assist with all channels of communication into the helpdesk (phone, email, web portal)
-To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
-Provide cover for the helpdesk between the hours of 7.30am to 5pm.
-Attend relevant meetings as required
-Build a good rapport with all helpdesk customers
-Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
-Apply diagnostic utilities to aid in troubleshooting
-Escalate problems when required

Qualities / essential requirements:
The post would suit people with experience working in the following areas:

-Windows server (2008/2012)
-Active directory
-Windows operating systems (7, 10)
-Office 2010, 2013
-Google apps
-Apple OS X (10, 10.5)

The post would suit people with the following skill set:
-Service desk experience
-High level of customer service and interpersonal skills
-The ability to multitask and understand the wider needs of the academy
-Experience of working to tight deadlines
-Experience of resolving technical issues

Desired Qualification:
-3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Daily working days/ hour:
-Monday-Friday, 37.5hrs per week

-Additional training plans to support you through your apprenticeship.
-Option to continue to degree level apprenticeship
-Pay increments based on age recommendations
-Holiday Pay
-After the Apprenticeship is completed

Following completion of your level 3 qualification, depending on your hard work and determination, there may be opportunity to progress to a degree level apprenticeship; completing a Bsc Digital & Technology Solutions Degree