Operations Apprentice

  • Anonymous
  • Liverpool, UK
  • Sep 13, 2017
Full time Marketing Sales

Job Description

Employer Description

Our client is in the business of marketing services.

We optimise marketing activities by adding loads of value to customer and prospect communications, online and offline. We work with our customers on the planning, creation and delivery of their marketing communications.

We have world-class specialist production and sourcing capabilities that can revolutionise our customer's supply chain and produce communications whether they contain a marketing, compliance or customer service message in the form of a statement, e-mail, invoice, direct mailing or bill.
Job Details:

Main role/ responsibilities

Customer Service

- All employees have the responsibility to provide excellent customer service to both internal and external customers
- Everyone, no matter what their role, has a part to play in delivering exceptional service
- All employees have the responsibility to be supportive, helpful and professional and demonstrate high levels of customer service on a day to day basis and throughout their career
- Commit to a programme of formal education to Degree level in Operations management
- Develop knowledge and proficiency in HSE and Quality management to ISO9001, ISO14001 and ISO18001
- Conduct investigations, find root causes, report findings, and deliver resultant actions within agreed timescales
- Operate enclosing machine to shift trainer standard
- Will spend time learning how to operate the fleet of enclosing machines to a shift trainer standard with an expectation that will become expert in enclosing operations
- Support the Technical Production Managers in the development, use and updating of operations documentation including standard operating procedures & training material
- Training operators and maintaining training records
- Develop knowledge of logistics departments of sortation, despatch & warehousing and importance of interface with the Manufacturing Operations
- Support the Site continuous improvement activities by engaging with operators to identify and prioritise projects
- Initiate and implement improvements by working with relevant teams so that operational issues are resolved and plant changes are introduced seamlessly
- Develop knowledge of the change control process. Lead small-scale change projects/support large scale change projects
- Understanding of operational planning tools and methodology
- Ability to stand in for planner to cover routine planning meetings
- Develop specialist knowledge of print operations and print management

Qualities / essential requirements

- Good knowledge of Microsoft tools including Word, Power Point, Excel and Outlook.


- Self-motivated/driven
- Commitment to self-development
- High energy and resilient
- Proactive
- Team player
- Innovative
- Analytical
- Collaborative
- Flexible
- Attention to detail


- To be the Market Leader in Intelligence Driven Communications
- To have vision
- Work in partnership with our clients to build innovative and cost effective communication solutions which deliver sustainable growth

Desired Qualification

Minimum of 5 GCSEs including Maths and English at Grade B or above

Other requirements

To know and follow are the rules and procedures:

Health & Safety

- All employees have duties under the Health and Safety at Work Act 1974 to take care of themselves and of others that may be affected by their acts or omissions
- All employees must, at all times, co-operate with their Managers and Production Leader/Team Leaders in adhering to legal requirements and to company rules, policies and procedures as detailed within the sites Integrated Management System (IMS)
- Any employee who fails to co-operate or who, in any way, compromises the standard and safety at Communisis Print and Direct Mail seeks to attain will be subject to the appropriate procedures


- Our employees have a collective responsibility for ensuring quality of service and products that we supply to our customers
- To achieve this, our employees are provided with training, resources and the support needed to supply quality products and services to all of our customers, Right First Time
- It is the responsibility of the employee to ensure they follow the documented policies and procedures as detailed within the Integrated Management System (IMS) at all times and participates in our culture of continual improvement