IT Support Technician Apprentice

  • Anonymous
  • Sussex University, Refectory Rd, Falmer, Brighton, The City of Brighton and Hove BN1 9QU, UK
  • Sep 13, 2017
Full time Information Technology Telecommunications

Job Description

This exciting opportunity will enable the successful candidate to explore and expand Principal's on-line presence and put the skills gained on their course into practice.

Employer Description:

The Principal Group of companies was formed over 30 years ago, and has grown from three people to a team of over 100.

The company is still privately owned, and still expanding, thanks to exceptional product knowledge and customer service.

We expect the best from our staff- and we therefore only employ the best. You will not only be good in your specialist field, but also have an eye on the future, love our fast-paced, proactive environment, and above all be a team player: everyone at Principal has their part to play.

Job Details:

We are now looking for a key person to join our hard-working internal IT team to help support our own IT infrastructure through working with an exciting range of technologies and applications.

Key Responsibilities:

Diagnose and resolve software and hardware incidents, including server and client operating systems and across a range of software applications.
Maintain the virtual and physical server infrastructure to ensure systems have minimal down time • Patch and monitor all virtual and physical servers as required.
Assist all our users with any logged IT related incident when called upon.
Install and configure new IT equipment and resolve incidents and upgrade different types of software and hardware
Resolve incidents with printers, copiers and company mobile devices
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Create, maintain and publish relevant support documentation in order to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Attend training courses as identified and agreed for appropriate development.

Required Skills:

Enthusiastic to learn
Able to follow verbal and written instructions
Behave politely and professionally at all times
Good team worker
Able to work independently
Ability to work positively and effectively with all staff
Trustworthy, punctual and reliable
An interest in computers and networks

Benefits & Rewards:

Full on the job training & support.
Friendly Professional Working Environment.
Great opportunity for advancement
Opportunity to a permanent position offer at the end of the apprenticeship

We expect the best from our staff- and we therefore only employ the best. You will not only be good in your specialist field, but also have an eye on the future, love our fast-paced, proactive environment, and above all be a team player: everyone at Principal has their part to play.

Additional Information:

09:00 - 17:30 Monday to Friday (excluding public Holidays)

Important Information

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce