• AIA
  • London, UK
  • Sep 13, 2017

Job Description

Purpose of position

In this role, you will assist with the entire project lifecycle to deliver comprehensive digital solutions to some of the most recognised brands in the world. You'll learn to manage scope, time and budget through all stages of the digital project lifecycle (design, UX, content, UI development, engineering and quality assurance).

This position requires confidence, attention to detail, initiative, and the ability to work with a team to come up with practical solutions in a fast- paced environment. Work must be done quickly and correctly, while always focusing on accomplishing the goal with the highest quality work.

You'll provide support for our online products and work with cross-functional teams to identify, report and resolve client issues and requests. You'll be the first point of contact for our customers when something isn't working, leveraging digital, customer service and project management know-how provide the best solutions for our clients' needs.

Through this internship, you will be exposed to a wide range of clients and projects, from website maintenance and quick-turn landing pages to complex creative and technical solutions for FTSE 100 companies.

Duties & Responsibilities:

  • Works with Digital Project Managers, Product Support and our Engineering teams to identify, report and resolve product issues and requests
  • Manages several requests at once, handling all communications, scope, timeline and budget.
  • Develops detailed project plans and collects client information for development.
  • Develops and communicates project performance throughout the project lifecycle to all stakeholders (internal and external).
  • Maintains and updates all project plan documentation, from initiation through execution to closeout.
  • Facilitates communication among team members - internally and with the client.
  • Ensure actions and key deliverables are met on time and on budget.

Skills & Requirements:

  • Customer or technical support experience.
  • Excellent problem solving and written communication skills.
  • An attention to detail.
  • Ability to plan, organise and prioritise projects.
  • An understanding of HTML, XML, API, JavaScript and CSS.
  • Top-notch communication and customer relationship skills.
  • A warm and friendly phone manner. Degree (or equivalent) preferred.
  • French language proficiency (business level or above) preferred.


  • £18k-£21k