Customer Service Advisor, HSBC Apprenticeship

  • HSBC
  • Gorseinon, Swansea SA4, UK
  • Sep 13, 2017
Distribution-Shipping Warehouse

Job Description

HSBC Apprenticeship, Customer Service Advisor

At our Swansea Contact Centre we are focused on creating an engaging working environment, and we're dedicated to helping you develop and grow your career and unlock your potential. The Contact Centre offers great facilities such as free onsite and offsite parking, as well as an internet café and subsidised sports and social club.

When you join our team, from day one you'll have access to a competitive benefits package, including:

  • A discretionary annual bonus
  • Bupa healthcare for you and your family worth up to £775
  • A market-leading employer pension contribution of up to 17% *
  • Life assurance (4x base salary)
  • 25 days' holiday, plus 8 public and bank holidays - with the option to purchase up to an additional 5 days
  • My Choice - our flexible benefits scheme
  • A dress-down policy, so you can come to work dressed how you feel comfortable (within reason!)

An Apprenticeship with HSBC

  • You will work towards and complete a nationally recognised vocational qualification in Providing Financial Service (equivalent to NVQ Level 3)
  • You will achieve a Certificate in Retail Banking Conduct of Business (CertRBCB)
  • You will gain satisfaction and self-confidence from knowing your capabilities have been successful assessed against an established national framework
  • The professional qualifications behind the Apprenticeship Programme and the experience through the Customer Services role will provide you with a great opportunity to progress your career with us and explore development opportunities that are available to you.

What will I be doing as a Customer Service Advisor?

  • Delivering an outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
  • Building relationships with our customers by truly listening to their needs - and supporting them with the products and services that are right for them
  • Bringing a good sense of fun and humour to the role is essential too!We're looking for apprentices who demonstrate HSBC values and behaviours and show potential rather than experience.

To be successful, you will;

  • Have minimum 5 GCSEs (or equivalent) including English and Mathematics at Grade C or above
  • A genuine passion to deliver a superior customer experience
  • Have a desire to deliver a personalised, friendly and efficient service at all times
  • Have strong communication skills so you have effective conversations with customers and build professional rapport with anyone
  • Seek to continuously improve and learn, and be willing to complete some studying outside of working hours

We're here when our customers need us so you'll need to be flexible in the hours you work. We operate a rotating shift pattern and our centre is open between 7am and 12am, 7 days a week.

You'll start on a salary of £17,250 and since we're passionate about you and career progression, we will ensure you go through a really thorough induction programme during your first 10 weeks. After 6 months providing all is going ok, you'll see your salary rise to £17,750. We will then provide with you more training to enhance your skills to support a wider range of customers and in reward for that we will look to increase your salary to £18,250 after 12 months

We're here when our customers need us so you'll need to be flexible in the hours you work. We operate a rotating shift pattern and our centre is open between 7am and 12am, 7 days a week.

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers in our Contact Centre.

Does this sound like you? If so apply today to join HSBC, a truly global organisation, and start your journey.

*Pension core contribution of 10% on first £20,100 of pensionable salary and 9% on any remaining salary over £20,100 plus 7% matching contributions

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.