Apprenticeship Administrator (EPA)

  • NCFE
  • City, Rothbury Terrace, Newcastle upon Tyne NE6 5DE, UK
  • Sep 09, 2017
Admin-Clerical

Job Description

Newcastle (37 hours per week)

Salary £17,007 - £20,802 per annum

NCFE, one of the UK's fastest growing, most innovative qualification awarding organisations, is looking for an Apprenticeship Administrator to join our Apprenticeship Services End Point Assessment Team.

A bit about the job…

This is a new opportunity for all Awarding Organisations (AOs) and NCFE are at the forefront of working with Independent Training Providers (ITPs), Further Education Colleges and Employer Providers to truly partner with them in the developing world of Apprenticeships and EPA.

You will provide administrative support to the Apprenticeship Services EPA team, which comprises of our outbound/inbound and field sales team, quality/compliance and our platform/crm functions too. The role is pivotal in ensuring the team runs effectively and efficiently.

The role of the Apprenticeship Administrator involves working accurately with a fast paced environment as we build a brand new business. This is a key role and multiple parts of our structure will rely heavily on this individual to support them in completing an array of tasks.

  • Co-ordinate team meetings and schedule management of the team for mandatory meetings

  • Completion and circulation of minutes

  • Arrange room bookings, travel and external engagements as required for the team

  • Co-ordinate marketing materials and packs for the team and across the NCFE

  • Attend events, seminars and workshops to support the team, locally and nationally

  • Monitor EPA infrastructure and resources to ensure they are utilised to the fullest and highlight to the Head of Apprenticeship Services any under usage

  • First point of contact on the central Apprenticeship Services telephone number

  • Manage answerphone message and action accordingly

  • Monitor and action the EPA inbox to ensure enquiries, requests and general correspondence is dealt with professionally, effectively and in a timely fashion

  • Facilitate internal/external client meetings with resource/ room management requirements

  • Support sales team with appointment setting and recording in CRM as required

  • Support quality and compliance team with updates to policies and regulations as required

  • Data entry and report collation from CRM and the IT platform for the team to use

  • Analysis of data

    A bit about you…

  • Minimum of 5 GCSEs including English and maths

  • Experience of working in a high paced, pressured work environment

  • Experience of working in the education sector desirable

  • Experience of supporting in an administrative function

  • Strong customer service experience

  • Knowledge of EPA assessment activities and methodologies desirable

  • Understanding of the changes from Apprenticeship frameworks to standards and the impact on the learner desirable

  • Understanding of the changes from Apprenticeship frameworks to standards and the impact on the provider and how they contract desirable

  • Prioritising and processing large volumes of work whilst maintaining accuracy

  • Attention to detail and accuracy

  • Well organised and able to support multiple team members

Full knowledge of the Microsoft Office suite

A bit about us…

NCFE is passionate about developing and certificating technical and professional qualifications in the UK and internationally. Last year over 340,000 learners from over 2,000 colleges, schools and training organisations chose us to help move their careers forward.

We are ambitious and acquired CACHE (Council for Awards in Care, Health and Education) to extend our portfolio of qualifications in the Care, Education and Health sectors.

As well as being a registered charity, regulated by Ofqual, Qualifications Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation), we're also a Gold standard Investor in People, a Sunday Times Top 100 company to work for and the winner of numerous independent customer and business awards.

To achieve the ambitious levels of organisational performance that we're striving for, we have high expectations of each and every one of our talented colleagues. Our culture is focused on results and we like our colleagues to work smart and have real pride in the outcomes they achieve. 'Be the best' is one of our core values and our colleagues should exhibit this confidence and dedication to reaching our goals.

NCFE is growing and this is a great time to be joining us. We're committed to training and developing our colleagues and encouraging them to reach their full potential. We offer a competitive salary and benefits package including a generous holiday allowance, pension, childcare voucher scheme and private healthcare scheme.

Interested? Here's what you need to know…

If you think you have the skills to become an Apprenticeship Administrator at NCFE, we'd love to hear from you! Apply online directly through our website with your current CV and a covering letter detailing the skills and relevant work experience which makes you suitable for the role.

Applications submitted through a jobs board only and not through our website will not be considered.

The closing date for this vacancy is 24th September 2017

Interviews are to be held on TBC

CACHE is a trading name of NCFE (registered company ) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. Any reference to CACHE or Council for Awards in Care, Health and Education registered address, company or charity numbers should be deemed to mean NCFE.